Returns

FREE RETURNS VIA PAYPAL

Is something not quite right? Don’t worry, if you are not completely satisfied with your purchase, for any reason, you can return your order free of charge if you paid with PayPal. This is a Paypal Service. You can find more information by clicking on the banner below:

Return address:

Radial Fulfillment GmbH
c/o Paul Valentine GmbH
Sirius Str. 300
06116 Halle (Saale)
Deutschland

 

RETURN POLICY

Is something not quite right? Don’t worry, If you are not completely satisfied with your purchase, for any reason, you can return the item(s) within 30 days of delivery. If you are using PayPal you can can return your order for free without any additional costs. If you are using a different payment method, you will be in charge for the shipping fees to our European warehouse in Germany.

Your jewelry must:

– Be returned within 30 days of delivery.
– Be unworn & returned in original condition.
– Have all tags, and plastic stickers attached.
– Include the original packaging.

If you wish to return an item, please complete our revocation form, which you can find herePlease make sure that the revocation form is completely filled in or the delivery note is included your package. If you received a faulty item please get in touch with our customer care team and send us a quick email at support@faye.co, we will be in contact with you as soon as possible. Thank you!